Contact
Users can contact us via our helpdesk regarding how to use AppKeeper. We do not accept inquiries via telephone or email. You can contact us in either English or Japanese. Inquiries are accepted 24 hours and we response during business hours (GMT + 9) of SIOS Technology.
The business day of SIOS Technology Inc. is weekdays except Saturdays, Sundays and public holidays in Japan.
Please check the public holidays in Japan from the following calendar etc. (The link below is not a website provided by SIOS Technology Inc.)
https://www.timeanddate.com/calendar/?country=26
Maintenance
AppKeeper does not have regular maintenance with service outage. If we need to carry out maintenance requiring service outage, we will announce the service outage period at least three business days in advance.
Suppported environment
- Supported cloud service
- Amazon Web Services ( AWS )
- Supported operating systems for monitoring(SSM agents need to be installed.)
- Amazon Linux 2017.x
- Amazon Linux 2018.x
- Red Hat Enterprise Linux 8.x
- Red Hat Enterprise Linux 7.x
- Red Hat Enterprise Linux 6.x
- CentOS 7.x
- CentOS 6.x
- Amazon Linux
- Amazon Linux 2
- Windows Server 2012 R2
- Windows Server 2016
- Supported Browsers
- Mozilla Firefox
- Google Chrome
- Supported browser languages
- English
- Japanese
- Supported Services
- Linux
- Among the services that can be collected by the command systemctl or chkconfig, active services can be monitored.
- Windows
- Among the services obtained by the Service Control Manager, active services can be monitored.
- Among the services obtained by the Service Control Manager, active services can be monitored.
- Unsupported Services
Note: The following services are not supported in AppKeeper.- CentOS6, AmazonLinux, RHEL6
- amazon-ssm-agent.service
- CentOS7, AmazonLinux2, RHEL7, RHEL8
- emergency.service
- systemd-reboot.service
- systemd-suspend-then-hibernate.service
- systemd-suspend.service
- systemd-exit.service
- amazon-ssm-agent.service
- Windows2012 R2, Windows2016, Windows2019
- AmazonSSMAgent
- CentOS6, AmazonLinux, RHEL6
Precaution/Restriction
AppKeeper is available for companies headquartered in Japan and the United States and their users only. We do not provide services to customers in other countries.
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